New certificate prepares professionals for business optimization

School of Continuing Studies

The York University School of Continuing Studies announced the launch of its new part-time Certificate in Business Process Improvement. The new program will prepare professionals with the hard skills and cross-functional competencies to thrive in business process improvement roles, supporting organizations through digital transformation initiatives focused on discovering and implementing opportunities to improve processes.

The three-course experiential program will launch with a part-time, accelerated, 11-week intensive format. A six-month, part-time format will launch at a later date. Registration for the Certificate in Business Process Improvement is now open, with classes beginning in March 2024. 

“Professionals who enrol in our new Certificate in Business Process Improvement will develop a change management skill set that will help organizations optimize business processes,” says Christine Brooks-Cappadocia, assistant vice-president of continuing studies at York University. “Our program is highly experiential, with assignments and group activities led by industry-expert instructors that simulate real-world use cases, preparing students for the responsibilities of a role that encompasses business process improvement.”

Business process improvement involves analyzing, measuring and optimizing an organization’s business processes to become more efficient and effective. As many Canadian organizations experience economic complexities due to dynamic market conditions, business process improvement initiatives are being prioritized by leaders across a range of sectors. Consequently, these roles are on the rise.

Business process improvement has evolved from following the Six Sigma methodology, introduced by Motorola engineer Bill Smith in 1986, in favour of using automation tools and artificial intelligence-based technology. This new certificate program will introduce students to these automation technologies in a process improvement context.

The program also features a capstone project that threads through each course, aligning with program milestones and allowing learners to graduate with a portfolio of work.

The Certificate in Business Process Improvement is a direct registration program, meaning an application is not required. For more information, visit the School of Continuing Studies web page.