Project Benchmark launches second survey related to services that support teaching and research

Vari Hall

York University will be conducting its second service effectiveness survey over the next coming weeks. The valuable data received from this survey will help improve understanding of the current distribution of services and activities in support of teaching and research, and the University’s academic mission.

All full-time faculty members and CPM staff at the University will be invited to participate in a two-part survey on the effectiveness of services at York. Part 1 will run from Feb. 15 to 26 and part 2 will run from March 8 to 19. Both parts 1 and 2 of the survey will take about 20 minutes each to complete.

This survey will ask University staff and faculty questions related to 10 core service areas (65 services), to identify which services are most important to their role at York, and whether those services are effective. The Service Effectiveness Survey will provide a closer look at satisfaction levels gathered from both service providers and end users to help with informed decisions about how to continue to improve service delivery at York.

To ensure confidentiality, the survey is being conducted and administered by a third party. Those invited to participate will receive an email from the Project Benchmark Executive Sponsors.

For questions about Project Benchmark or the survey, contact Richard Silva, program manager, at

For more information about the survey or about Project Benchmark, visit the yu link site.