New look at York’s UIT Service Desk coming this fall

As part of the overall strategy for enriching the community’s experience and capacity to act through technology, the University Information Technology (UIT) Service Desk will have a new look.

The new Service Desk will open in September in the Steacie Library building. Over the next few months, there will be a number of important events to note.

The William Small Computing Commons (WSC) will close on Friday, May 3. As a result of its closing, there will be a temporary Service Desk location in the main hall of the Steacie Library building starting on Monday, May 6. This temporary location will offer the same level of service previously available at the WSC.

For those wishing to use one of the lab computers, there will be a temporary lab location set up in 1002B Lassonde Building, at the north end of the building. In addition to that lab location, operations will continue in the Accolade East Building computer lab (ACE 017).

The new location is the first phase of the UIT Service Desk’s two-phase redesign and relocation initiative. Phase two, to be completed in the last quarter of 2019, will include the introduction of new technology learning spaces in the Steacie Library building.

The focus on these upgrades is to increase service. Staff, faculty and students are key service partners to UIT, and all contribute to an enhanced learning and teaching experience. Along with Faculty IT partners, UIT provides an inclusive, technology-based service experience to the York community in support of the University’s goals. The new Service Desk will support this mission by providing superior, efficient and effective support at any of our in-person locations or via the AskIT portal (askit.yorku.ca).

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