IT introduces a new ticketing system for community members

A new ticketing system shared by all IT service providers at York as well as Pension & Benefits was introduced on Feb. 21. The new system provides the York community with multiple ways to interact with their IT service provider or Pension & Benefits office.

The new ticketing system offers the following advantages:

  • Increased functionality through the Self Service Portal, allowing community members to submit, update and follow progress on their open requests.
  • Increased opportunity for user feedback via surveys.
  • Better ticket tracking, monitoring and quicker resolution.

Community members can now log their own tickets via the Self Service Portal, as well as continue to call or email their providers via the normal phone numbers or email addresses.

For fast and efficient ticket processing, we encourage everyone to try the new Self Service Portal at https://askit.yorku.ca/CherwellPortal/YorkMain.

If you still need to contact the UIT Helpdesk via email, please note that the contact email has changed to askIT@yorku.ca.  Email contact information for other Faculty IT help desks remains unchanged.

Information, a Frequently Asked Questions section and the ability to provide feedback about the system can be found online in the Cherwell Gazette, located at http://staff.computing.yorku.ca/the-cherwell-gazette/.

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