Over the coming weeks, YFile will feature short profiles of the winners of the 2011 President’s Staff Recognition Awards. This year’s recipient of the 2011 Ronald Kent Award is Gillian Moore, administrative assistant, School of Engineering, Faculty of Science & Engineering.
Colleagues note that Moore's dedication to the engineering program and its students is palpable through her everyday interactions with students and staff. At any time of day, one can walk into her office and receive answers to questions, always with a smile. More than one student has noted she makes everyone feel as if their issue is her number one concern. So it is no surprise to her nominators that Moore has been named the 2011 Ronald Kent Medal recipient, as the award calls for someone who is committed to the highest level of service, promotes collegiality and goes well beyond the requirements of their position.
While there are mechanisms in place to administer academic programs, Moore's colleagues say that she is able to complete items swiftly and efficiently with the support of the close relationships she has built with other departmental administrative staff. She easily picks up the phone to reach out to her network for assistance and is always available as support in return.
Moore serves as the main point of contact for engineering students. She advises, schedules, arranges for registration and enrolment with the correct combination of a willingness to help and firmness. Students note that she has made their student experience more enjoyable. She easily volunteers her services, consistently stepping outside the parameters of her position if it will support a student initiative or smooth the way.
The School of Engineering goes through periodic accreditation exercises for the Canadian Engineering Accreditation Board, as graduates are registered as professional engineers. Moore has experienced two accreditation site visits, and each visit takes one year to prepare for – a task she takes on with ease. She has been instrumental in collecting all required material, keeping that material organized, all in addition to her regular duties. She is enthusiastic, enormously well-liked and respected by her colleagues, and truly dedicated to the University community.
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